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Position summary:
The Contracts Administrator represents the company in administration of customer contracts and is responsible for processing original equipment manufacturers’ orders and requests in a manner that reflects quality customer service.

Essential Functions:

· Work with Director of Sales, Business Unit Managers, and other functions including Sales, Manufacturing, Quality and Engineering on contract review and administration for sustaining and new products.

· Acts as point-of-contact for responsible customers, including order review and entry, maintain responsibility through all customer requests and updates as necessary. Provides exceptional customer service to domestic and international OEM and Tier 1 customers.

· Reviews RFQs and RFPs. Quote price and delivery information according to established departmental policies. Assist in the preparation, coordination and submission of commercial proposals.

· Monitor performance of long-term contracts and agreements. Analyze and concisely summarize contractual obligations, commitments and performance for internal stakeholders. Work with product line teams to fulfil contractual obligations. Track to ensure the customer is compliant with the terms and conditions.

· Monitor contract information and stay up to date on customer portals. Review and work with internal team members and customer contacts to ensure accurate performance metrics.

· Interface with Production Control, Purchasing, Quality, and Shipping/Receiving in an effort to expedite (as required) and deliver an “on-time” product.

· Correspond with customers with respect to contract administration, receipt of orders, pricing, shipping information, clarification of requirements, and any other information needed. Perform routine customer follow-up and coordination

· Work with Accounting to resolve any credit or billing issues connected to customer accounts.

Role Qualifications:

Skills, Abilities, and Other Requirements:
College education preferred or four years work experience in lieu of degree. Working knowledge of Microsoft Word and Excel. Fundamentals of business and accounting beneficial. Understanding of contracts & purchase order agreements, terms, conditions, and standard business practices. Effective oral and written communication skills; accuracy in daily work is essential. Professional demeanor. Ability to interact with customers with friendliness, diplomacy, and patience. Good organization and time management skills. Ability to work well in a team environment.

Education and Experience:
5+ years of Contracts Administration experience. Experience with commercial aerospace and/or Defense a plus. Sales order desk or marketing experience preferred. MRP usage helpful.

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