Field Service Engineer

Monrovia, California - Direct Hire - Job ID #1937

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This person is responsible for installing and servicing resistance welding, laser welders, laser markers, and systems equipment; handling customer inquiries related to applications or processes development using our products. Travel to support these tasks will be worldwide.


  • Installing, aligning, servicing lasers, resistance welders, and workstations with PLCs and motion control hardware and software
  • Making changes to PLC and motion control programs
  • Training customers in the use and maintenance of our products
  • Answering telephone inquiries regarding product operation, maintenance, and applications
  • Writing field visit and customer inquiry reports
  • Work with customers and other visitors on applications development in-house


  • 4 year degree in engineering, materials, physics, chemistry or related discipline.
  • Good customer interface, verbal, and written communications skills
  • Good practical electrical and mechanical troubleshooting knowledge
  • Logical analysis of technical problems, ability to understand problem as described by customer
  • Proficient PC computer skills including Microsoft Office products
  • Lift and carry 50 pounds
  • Significant travel by air and car (in excess of 75% of the time).
  • Coordinate work and appointments with headquarters. Take care of our customers.


  • Manufacturing, laser, materials processing and/or resistance welding background or experience
  • Ability to read, write and speak Japanese.


  • Experience in maintenance of industrial control equipment; preferred
  • Exceptionally computer literate
  • Computer programming experience; experience in industrial control equipment preferred
  • Experience in customer service or field engineering is a plus
  • Experience in motion control to include M and G codes; preferred
  • Ability to learn and read ladder logic.
  • Experience in training customers in the use of capital equipment; preferred.
  • Able to travel domestically and internationally on short notice
  • Valid US Passport required

Job Type: Full-time

Salary: $75,000.00 – $100,000.00 per year

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