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SUMMARY

This person is responsible for installing and servicing resistance welding, laser welders, laser markers, and systems equipment; handling customer inquiries related to applications or processes development using our products. Travel to support these tasks will be worldwide.

RESPONSIBILITIES

• Installing, aligning, servicing lasers, resistance welders, and workstations with PLCs and motion control hardware and software
• Making changes to PLC and motion control programs
• Training customers in the use and maintenance of our products
• Answering telephone inquiries regarding product operation, maintenance, and applications
• Writing field visit and customer inquiry reports
• Work with customers and other visitors on applications development in-house

EDUCATION, EXPERIENCE & SKILLS

• 4 year degree in engineering, materials, physics, chemistry or related discipline.
• Good customer interface, verbal, and written communications skills
• Good practical electrical and mechanical troubleshooting knowledge
• Logical analysis of technical problems, ability to understand problem as described by customer
• Proficient PC computer skills including Microsoft Office products
• Lift and carry 50 pounds
• Significant travel by air and car (in excess of 75% of the time).
• Coordinate work and appointments with headquarters. Take care of our customers.

Desirable

• Manufacturing, laser, materials processing and/or resistance welding background or experience
• Ability to read, write and speak Japanese.

REQUIREMENTS

• Experience in maintenance of industrial control equipment; preferred
• Exceptionally computer literate
• Computer programming experience; experience in industrial control equipment preferred
• Experience in customer service or field engineering is a plus
• Experience in motion control to include M and G codes; preferred
• Ability to learn and read ladder logic.
• Experience in training customers in the use of capital equipment; preferred.
• Able to travel domestically and internationally on short notice
• Valid US Passport required

Job Type: Full-time

Salary: $75,000.00 – $100,000.00 per year

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